Enabling or Disabling Features

How to turn specific helpdesk features on or off based on your needs.

User Roles and Permissions

Understand the difference between admins, agents, and end users.

Email Notifications

Configure when and how agents receive email notifications.

General Helpdesk Settings

An overview of global settings that affect how the helpdesk behaves.

Managing Your Profile

How to update your name, email, password, and profile preferences.