Quick Start Checklist

A short checklist to ensure your helpdesk is correctly set up and ready for use.

Basic Terminology Explained

Definitions of common terms such as tickets, agents, priorities, and statuses.

Navigating the Dashboard

A guided tour of the main dashboard, including tickets, users, and settings.

Creating Your First Account

Step-by-step instructions on signing up and accessing the helpdesk for the first time.

Helpdesk Application Guide

An overview of the helpdesk, its core features, and how it helps manage customer support efficiently.